We undertake periodic backups of data on our shared hosting servers, email infrastructure but the final responsibility for all backups of the data on your hosting packages rests with you. We strongly recommend that you take periodic backups and store them at your end so that you have multiple options in case of necessity for a restore.

You may request us for a backup of the last 7 days (from the date of request) and in most cases we will be able to provision this from our disaster recovery backups. However, this is not a part of our core hosting services and is merely a last resort. We will try our best to help you out but backups provisioning and restoration is an extremely time and resource intensive process and hence we can only promise a best effort service in this regard.

We strongly recommended that you make use of CodeGuard for reliable and cheap offsite back ups. Read more here – https://www.resellerbytes.com/codeguard/

On VPS, Dedicated servers, Managed Servers, OX Email we do not maintain any backups that can be restored on a per server or package basis. For Managed Servers, you can buy additional SAN storage or another server and request us for backup configuration and we will be able to set this up for you.

Modifying Firewall Rules for Dedicated/Managed Servers:
We request you to keep the following IPs whitelisted in your firewall at all times:

115.114.17.146
115.254.83.21
115.114.59.182
115.249.14.65
122.15.120.178

If there is a rule in iptables (server firewall) to block all connections or allow connections only from specific IP which does not include the ones mentioned above, we retain the right to reboot the server in single user mode, stop the iptables service and then access the server in order to check the abuse complaint reported without prior notice, if need be.

Note: ResellerBytes requires a fee of $30 to provide backup on the Shared Hosting package, $100 for a Reseller Hosting package upto 10 cPanel Accounts.