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Contact technical support
Tell us what's wrong and which service it affects, and we'll take it from there. Existing customers get the quickest help through a ticket in the client area.
Before you get in touch
If your site or email stopped working suddenly, look at system status, which links to our service announcements.
For how-to questions, the knowledge base may already have the steps.
Support channels
Two ways to reach our support team. Starter plans include ticket support. Business, Pro and Agency include ticket and priority support.
Support ticket
Recommended for customers. Log in, open a ticket, and the thread stays with your account. How tickets work.
support@resellerbytes.com. Email from the address on your account so we can match it to your services.
Support ticket (recommended for customers) Log in to the client area at portal.resellerbytes.com and open a ticket. It's linked to your account, so we can see your services straight away, and the whole conversation stays in one place. How tickets work. Button: Open a ticket → open a ticket
Email support@resellerbytes.com Email from the address on your account so we can match it to your services.
These are the two ways to reach our support team. Starter plans include ticket support. Business, Pro and Agency plans include ticket and priority support.
What to include
The more we know up front, the fewer messages it takes to fix.
Domain or service
Name the domain or hosting service the problem affects.
What happened
What you were doing, what you expected and what you saw instead.
Errors and timing
Copy the exact error text or attach a screenshot. Note when it started.
What you tried
Cache clears, another device or browser, recent DNS or plugin changes.
The more we know up front, the fewer messages it takes to fix.
- Your domain name or the service the problem affects
- What happened: what you were doing, what you expected and what you saw instead
- The exact error message, copied as text or as a screenshot
- When it started and whether it affects everyone or only you
- What you've tried, such as clearing your cache or testing another device
Please don't send passwords by email. If we need access to something, we'll ask you to share it inside the ticket.
Billing, sales and other questions
- Questions about an invoice, renewal or payment: Billing Support
- Questions about plans before you buy: contact us
- Reporting abuse, spam or phishing from a site we host: email support@resellerbytes.com with the address of the site and what you saw
Contact Support questions
What is the ResellerBytes support email?
support@resellerbytes.com. For anything about your account, a ticket in the client area is faster, because it's linked to your services.
What is the fastest way to get help?
Open a ticket in the client portal, so the request is tied to your account and service.
Which support comes with my plan?
Starter includes ticket support. Business, Pro and Agency include ticket and priority support.
What should I include when I contact support?
Your domain, the service affected, what you expected, what happened, and any error messages or screenshots.
I'm not a customer yet. Can I contact support?
Yes. Questions before you buy can go through the contact page, or as a ticket in the General Inquiry or Sales department. We can help you choose a plan or plan a migration.
Can I contact support on behalf of a client?
We can only discuss an account with its owner or someone they've authorized. Ask the account owner to open the ticket, or to confirm in a ticket that you can act for them.
Ready to send us the details?
Open a ticket and choose the department that fits your question.