Frequently asked questions
Answers to the questions people ask most before signing up and in their first weeks as customers.
Hosting
Plans, email, free SSL, daily malware scanning and moving an existing site.
Which hosting plan should I choose?
Choose by the number of websites you run. Our SSD hosting plans include one website on Starter, three on Business, and ten on Pro. For a single personal or small…
Can I upgrade my plan later?
Yes. When your site needs more room, open a ticket and tell us which plan you'd like. We'll explain how the change works for your account before anything happens.
Is email included with hosting?
Yes. Starter includes five email accounts and Business includes 20, each with 10 GB of storage. Pro includes unlimited email accounts under fair usage. If you only…
Is SSL included?
Yes. Every SSD hosting plan includes free SSL, so your site loads over HTTPS with the padlock in the address bar.
Do you back up my site?
We recommend keeping your own copy of important files and databases, especially before big changes. Ask support about backup options for your plan.
Can you move my existing website for me?
Yes. Ask us about moving your site is included on every SSD hosting plan. The website migration page explains how a move works step by step.
Domains
Using a domain you already own, ownership and renewals.
Can I use a domain I already own?
Yes. Point it at your ResellerBytes hosting by updating its nameservers or DNS records at your current registrar. You can also transfer the domain to us if you'd…
Who owns the domains I register with you?
You do. The domain is registered with the contact details you give at checkout, and you can move it to another registrar later. The Domain Registration Terms explain…
What happens if I forget to renew my domain?
Renewal invoices go to your account email before the expiry date. If a domain expires, it stops resolving and usually enters a grace period, when you can still renew…
Billing
Prices, payment methods, renewals and refunds.
How much does hosting cost?
Current prices for every plan are shown on each product page and in the plan comparison. Prices are pulled live from our billing system in US dollars.
Which payment methods do you accept?
The payment options available for your order are shown at checkout before you pay. If you have a question about paying, open a ticket in the Billing Department.
Do services renew automatically?
Hosting and domains renew on the billing cycle you chose. Each renewal invoice appears in your client area and is emailed to you before the renewal date. See Billing…
Can I get a refund?
It depends on the product. Domains are non-refundable. Email plans, Google Workspace and Titan Email have no money-back period, and managed VPS is non-refundable.…
Support
How to reach us and what your plan includes.
How do I contact support?
Open a ticket in our client portal at portal.resellerbytes.com, or email support@resellerbytes.com. Existing customers get the fastest help by opening a ticket while logged in, because the ticket is linked to your account and services.
Which support comes with my plan?
Every plan includes support tickets. You can also email support@resellerbytes.com.
All questions
Every answer in one place. Still stuck? Open a ticket and we'll walk through it with you.
Which hosting plan should I choose?
Choose by the number of websites you run. Our SSD hosting plans include one website on Starter, three on Business, and ten on Pro. For a single personal or small business site, start with web hosting. If you run WordPress, see WordPress hosting. If you build sites for clients and want to host them under your own brand, look at reseller hosting. The plan comparison shows each plan side by side, with current prices pulled live from our billing system.
Can I upgrade my plan later?
Yes. When your site needs more room, open a ticket and tell us which plan you'd like. We'll explain how the change works for your account before anything happens.
Is email included with hosting?
Yes. Starter includes five email accounts and Business includes 20, each with 10 GB of storage. Pro includes unlimited email accounts under fair usage. If you only need email, see Business Email.
Is SSL included?
Yes. Every SSD hosting plan includes free SSL, so your site loads over HTTPS with the padlock in the address bar.
Do you back up my site?
We recommend keeping your own copy of important files and databases, especially before big changes. Ask support about backup options for your plan.
Can you move my existing website for me?
Yes. Ask us about moving your site is included on every SSD hosting plan. The website migration page explains how a move works step by step.
Can I use a domain I already own?
Yes. Point it at your ResellerBytes hosting by updating its nameservers or DNS records at your current registrar. You can also transfer the domain to us if you'd rather manage everything in one place.
Who owns the domains I register with you?
You do. The domain is registered with the contact details you give at checkout, and you can move it to another registrar later. The Domain Registration Terms explain your rights and responsibilities as a registrant.
What happens if I forget to renew my domain?
Renewal invoices go to your account email before the expiry date. If a domain expires, it stops resolving and usually enters a grace period, when you can still renew at the normal price, and then a redemption period, when recovering it costs a restore fee. Both vary by extension and are listed on our domain pricing page. For .com, each period is 30 days. Turn on auto-renew to avoid this.
How much does hosting cost?
Current prices for every plan are shown on each product page and in the plan comparison. Prices are pulled live from our billing system in US dollars.
Which payment methods do you accept?
The payment options available for your order are shown at checkout before you pay. If you have a question about paying, open a ticket in the Billing Department.
Do services renew automatically?
Hosting and domains renew on the billing cycle you chose. Each renewal invoice appears in your client area and is emailed to you before the renewal date. See Billing Support for details.
Can I get a refund?
It depends on the product. Domains are non-refundable. Email plans, Google Workspace and Titan Email have no money-back period, and managed VPS is non-refundable. Reseller hosting and NVMe dedicated servers have a 30-day money-back period. For SSD hosting, Windows Hosting, Windows Reseller Hosting, Managed Dedicated Servers and Windows Dedicated Servers, contact support to discuss a refund. The Refund Policy sets out the full terms.
How do I contact support?
Open a ticket in our client portal at portal.resellerbytes.com, or email support@resellerbytes.com. Existing customers get the fastest help by opening a ticket while logged in, because the ticket is linked to your account and services.
Which support comes with my plan?
Every plan includes support tickets. You can also email support@resellerbytes.com.
Didn't see your question?
Ask us before you buy. Our team can help you pick a plan or plan a move from another host.